🍽️ FoodCharm

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Terms of Use

Effective Date: January 1, 2024

Welcome to FoodCharm. These Terms of Use govern your use of our website and services.

1. Acceptance of Terms

By accessing and using FoodCharm's services, you accept and agree to be bound by the terms and provision of this agreement.

2. Service Description

FoodCharm provides premium gourmet food delivery services, including chef-curated meals and culinary experiences.

3. User Responsibilities

• Provide accurate contact and delivery information
• Be available to receive deliveries at scheduled times
• Handle food products safely upon receipt
• Report any issues within 24 hours of delivery

4. Payment and Pricing

All prices are subject to change. Payment is required at the time of order placement. We accept major credit cards and digital payment methods.

5. Cancellation Policy

Orders may be cancelled up to 24 hours before scheduled delivery. Cancellations made within 24 hours may incur fees.

6. Limitation of Liability

FoodCharm's liability is limited to the cost of the delivered products. We are not liable for indirect or consequential damages.

7. Contact Information

For questions about these terms, contact us at [email protected]

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Privacy Policy

Effective Date: January 1, 2024

This Privacy Policy describes how FoodCharm collects, uses, and protects your personal information.

1. Information We Collect

• Personal Information: Name, phone number, email address, delivery address
• Usage Data: Website interactions, preferences, order history
• Technical Data: IP address, browser type, device information

2. How We Use Your Information

• Process and fulfill your orders
• Communicate about your orders and our services
• Personalize your experience and recommendations
• Improve our services and website functionality
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share information with:

• Delivery partners to fulfill orders
• Payment processors for transaction processing
• Service providers who assist our operations
• Legal authorities when required by law

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights (GDPR Compliance)

• Right to access your personal data
• Right to rectify inaccurate data
• Right to erase your data
• Right to restrict processing
• Right to data portability
• Right to object to processing

6. Contact Us

For privacy-related questions, contact us at [email protected]

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Cookie Policy

Effective Date: January 1, 2024

This Cookie Policy explains how FoodCharm uses cookies and similar technologies.

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience.

2. Types of Cookies We Use

• Essential Cookies: Necessary for website functionality and security
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and personalize your experience
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

3. Cookie Duration

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain on your device for a set period or until deleted

4. Managing Cookies

You can control cookies through your browser settings:

• Block all cookies
• Allow only essential cookies
• Delete existing cookies
• Set preferences for future cookies

5. Third-Party Cookies

We may use third-party services that set their own cookies for analytics and marketing purposes. These are governed by their respective privacy policies.

6. Updates to This Policy

We may update this Cookie Policy periodically. Changes will be posted on this page with an updated effective date.

7. Contact Us

For questions about our cookie practices, contact us at [email protected]